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Where they connect

Generating insight…

Where they differ

Generating insight…
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Sample: Customer Success

Fictional sample data. Not a real team.

Locked Indicative 5 people 11 of 12 predictive
Sample: Customer Success shows a strongly shared preference on 10 of 12 Predictive Behavioural Preferences
The preferences the people in this role most consistently agree on, in their own words.
  • GTD When someone explains something, I focus on the big picture first.
  • GTD I work in a way that focuses on getting things done.
  • REL I like people to tell me how I'm doing.
  • MKD I feel motivated when I can work it out as I go along.
  • GTD I don't mind starting a new task before finishing the one I'm on.
  • TAP I prefer to try different ways of doing things.
  • REL When a deadline is tight, I focus on how people feel before the work.
  • MKD I rely on my gut feel about a situation.
  • REL With new people, I am usually open.
  • TAP Frequent change lifts my energy.

Locked as Version 7 21 Jul 2026 · by Jordan Avery
Ranked candidates Interview questions Compare people to this map
Reads: highly-predictive behaviours only (50 defining behaviours).

Relationships

3 of 3 clear preferences

Thinking & Planning

2 of 3 clear preferences

Making Decisions

3 of 3 clear preferences

Getting Things Done

3 of 3 clear preferences

* = preferences within this area are not all on the same side, so each one is worth reading individually.

In this talentMAP (5)

Benchmarks are sharpest when built from your top 3 to 5 performers.
JA Jordan AveryProduct · Product Lead
MW Marcus WebbCustomer Success · Customer Success Manager
NK Nina KovacOperations · Programme Manager
SO Sade OkaforCustomer Success · Customer Success Lead
TR Tomas RiedelOperations · Delivery Manager
No matches.

Version history

Version 7Current Locked 21 Jul 2026 · 5 people · indicative
Version 6 Locked 21 Jul 2026 · 5 people · indicative
Version 5 Locked 21 Jul 2026 · 5 people · indicative
Version 4 Locked 21 Jul 2026 · 5 people · indicative
Version 3 Locked 21 Jul 2026 · 5 people · indicative
Version 2 Locked 21 Jul 2026 · 5 people · indicative
Version 1 Locked 21 Jul 2026 · 5 people · indicative

Sample: Customer Success — the twelve preferences

Mean and spread across the 5 scored member(s). A tight, off-centre band is predictive.

Relationships Wary Trusting Predictive
Relationships Concern for Task Concern for People Predictive
Relationships Independent Interdependent Predictive
Thinking & Planning Problem Solver Risk Taker Scattered
Thinking & Planning Similar Different Predictive
Thinking & Planning Procedures Options Predictive
Making Decisions Thinking Doing Predictive
Making Decisions Rational Intuitive Predictive
Making Decisions Certainty Ambiguity Predictive
Getting Things Done Specific General Predictive
Getting Things Done Finisher Starter Predictive
Getting Things Done Perfectionist Pragmatist Predictive

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